Mediation & Conflict Resolution
To strengthen teams and resolve complex workplace issues, a mediation or facilitated discussion may be required. As the neutral third-party, WorkPlacePLUS can facilitate effective communication within teams and enable the negotiation of mutually acceptable outcomes. Our skilled HR consultants are certified to perform court-mandated mediation under the National Mediation Accreditation System.
Fractured workplace relationships and team tensions are often signs of workplace conflict.
It’s important to address signs of workplace conflict early, to prevent issues from escalating.
Depending on the issue at hand, employers may wish to consider mediation and facilitated discussions as effective tools for promoting open communication, repairing work relationships, and restoring team harmony.
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As less formal and more flexible alternatives to some disciplinary proceedings, mediation and facilitated discussions create a safe space for employees to delve into the deeper issues, have difficult conversations and navigate towards a resolution. An experienced mediator can objectively identify where relationships have an undercurrent, or when particular issues need to be discussed.
Some of the key benefits of mediation and facilitated discussions:
✓ Empowers employees: Mediation and facilitated discussions give employees a voice in the resolution process. Participation is completely voluntary, with the mediator or facilitator acting as a neutral third party who supports the employees to reach an agreement.
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✓ Promotes communication and collaboration: Mediation and facilitated discussions help to bridge communication gaps by encouraging open dialogue, active listening, problem solving and compromise.
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✓ Saves time and money: Mediation and facilitated discussions can be cost-effective alternatives to formal legal proceedings.
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✓ Enhances safety and productivity: By addressing signs of workplace conflict early and effectively, mediation and facilitated discussion help to minimise disruptions and foster a safe work environment.
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✓ Supports legal compliance: In Australia, mediation and facilitated discussions are recognised and encouraged by the courts as effective means of resolving workplace disputes. Mediation and facilitated discussions can also support employers’ positive duty under Respect At Work and WHS laws.
How WorkPlacePLUS Can Help
The team of HR professionals at WorkPlacePLUS have extensive experience managing the various processes that may be required to address workplace conflict, including mediation, facilitated discussions, and restorative practice.
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Our skilled HR consultants are certified to perform court-mandated mediation under the National Mediation Accreditation System.
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WorkPlacePLUS can talk you through your options for conflict resolution and help you ensure you are using the appropriate tools and processes at the right times.
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For more information or to explore your options for conflict resolution, please contact us today.